Terms of service
Welcome to ShopHaven. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our website or purchasing from us, you agree to be bound by these Terms. Please read them carefully.
Account Terms
You may be required to provide certain personal information when placing an order or contacting us. You agree that all information you provide is accurate, complete, and up to date.
You are responsible for maintaining the confidentiality of any account or order-related details provided to you, including order confirmations and tracking information.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe these Terms have been violated.
Pricing and Payment
All prices listed on ShopHaven are in Indian Rupees (INR) unless stated otherwise. Prices are subject to change without prior notice.
We accept payments through authorized payment gateways, including prepaid methods and Cash on Delivery (COD), where applicable. By placing an order, you agree to pay the full amount, including any applicable taxes and shipping charges.
In case of payment failure, incomplete payment, or suspected fraudulent activity, we reserve the right to cancel the order.
Product Descriptions
We strive to display accurate product information, including descriptions, images, and pricing. However, we do not guarantee that all product details are error-free, complete, or current.
Product images are for illustrative purposes only. Actual products may vary slightly in color, packaging, or appearance.
Order Acceptance and Verification
Placing an order does not guarantee acceptance. We reserve the right to accept or decline any order at our discretion.
Orders may be canceled due to reasons including but not limited to product unavailability, pricing errors, payment issues, or verification requirements.
Cash on Delivery (COD) orders may require additional verification, such as phone calls, WhatsApp confirmation, or OTP verification. Orders that cannot be verified may be canceled.
If an order is canceled after payment, a refund will be initiated as per our Refund Policy.
Shipping and Delivery
Orders are typically processed and shipped during Monday to Friday business days. Delivery timelines may vary based on location, courier partner, and external factors beyond our control.
While we make every effort to ensure timely delivery, ShopHaven is not responsible for delays caused by logistics providers, natural events, strikes, technical issues, or other unforeseen circumstances.
Customers are responsible for providing accurate shipping addresses and contact details. ShopHaven is not liable for delivery issues arising from incorrect or incomplete information provided by the customer.
Returns and Refunds
Returns, replacements, and refunds are governed by our Return and Refund Policy. Please review the policy available on our website for detailed information on eligibility, timelines, and procedures.
We reserve the right to refuse returns or refunds that do not meet the stated conditions.
Intellectual Property
All content on this website, including text, images, graphics, logos, designs, and software, is the property of ShopHaven and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any content from this website without prior written permission from ShopHaven.
Prohibited Uses
You agree not to use our website or services for:
- Any unlawful or fraudulent purpose
- Violating any applicable laws or regulations
- Transmitting harmful code, malware, or viruses
- Misusing or interfering with the website’s functionality
- Providing false, misleading, or inaccurate information
- Violation of these rules may result in termination of access and legal action if necessary.
Third-Party Services
ShopHaven may use third-party services, including payment gateways, courier partners, and platform providers, to operate the website and fulfill orders.
ShopHaven is not responsible for disruptions, delays, errors, or failures caused by third-party services beyond our control.
Limitation of Liability
To the fullest extent permitted by law, ShopHaven shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our total liability, if any, shall not exceed the amount paid by you for the product or service giving rise to the claim.
Force Majeure
ShopHaven shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, internet outages, or courier disruptions.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in India.
Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated Terms.
Contact Information
For any questions or concerns regarding these Terms of Service, please contact us at:
Email: support@shophaven.in
Store Name: ShopHaven